Convergent Outsourcing Scam Review 2019

Convergent Outsourcing, found at, markets their platform as one of America’s leading collection agencies, supposedly adhering to the FDCPA’s guidelines.

Allegedly reflecting more than 60 years of experience in the debt collections industry, Convergent Outsourcing seems at first glance as a legitimate collection agency operating within expected moral and ethic parameters.

However, according to recent consumer feedback, Convergent Outsourcing is not a trustworthy collection agency while their employed practices (if consumer feedback is to believed) reside far outside the realm of morally acceptable.

To find out more regarding the questionable legitimacy of Convergent Outsourcing we invite you to continue reading unbiased review to gather the facts for yourself.

What is Convergent Outsourcing?

Convergent Outsourcing is a debt collection agency that has quite a bit of skin in the game.

Reflecting over 50 years of experience, Convergent Outsourcing caters their debt collection services for companies and entities looking to receive compensation for debts gone to collection.

Upon landing at, we noticed that the site was well-structured and may appear to any consumer as a respectable and trusted debt collection agency.

While debt collection agencies tend to expunge a nasty musk, every once in a while legitimate appearing debt collection agencies like Convergent Outsourcing come around.

Among one of our deepest concerns regarding Convergent Outsourcing would be how an excessive volume of consumer complaints report damages to their credit score at the direct hands of Convergent Outsourcing, but more on that shortly…

Convergent Outsourcing Inc

Convergent Outsourcing Inc is the corporate entity of Convergent Outsourcing (

According to the Better Business Bureau, Convergent Outsourcing Inc. reflects a Better Business Bureau rating of B+ despite have over 750 complaints filed against their operation over the past 3 years.

The headquarters of Convergent Outsourcing Inc. at the Better Business Bureau reflects the following:

Address: 800 SW 39th St. Renton, WA 98057-4975

Telephone: (425) 643-3111

The implied physical address and telephone number of Convergent Outsourcing found at are as follows:

800 SW 39th Street, Suite 100, Renton, WA 98057

Telephone: (800) 444-8485 (7 am to 5 pm PCT, Monday to Friday)

Convergent Outsourcing Reviews

Recent community feedback regarding Convergent Outsourcing has not been good.

According to ConsumerAffairs, Convergent Outsourcing reflects a 1 out of 5 star rating out of 74 reviews.

Shared below are a couple of relevant consumer reviews:

“The only thing they want to do is ruin your credit. I never saw such nasty hearted people send your info to collections regardless of seeing you pay your bill. I’m sure karma will come right back to the person who works there that sent my information to collections, which I already disputed the charge because my balance is already paid off IN FULL! They wait until you are almost done paying then send your info to collections to hurt your credit.”

“I recently received a piece of mail… The back of the notice said “If we do not receive a written dispute of this charge within 30 days, we will assume that this charge is valid.” ASSUME? ASSUME??? How about some proof first… I had no idea why they were calling me, but I picked up the phone each time and was hung up on immediately. Each of the calls lasted 4 seconds. Why would they hang up on me? I did not hang up on them? I think it is because they know that this is not a valid debt. REALLY???”

More negative reviews and complaints regarding Convergent Outsourcing can be found at the Better Business Bureau.

“I received a letter from Convergent saying I owe Ashworth University $600. I have never attended Ashworth and do not owe them any money. This is a false claim.”

“…When looking up theis company online there are several complaints of the same nature where this company refuses to remove it off credit reports and contunies to say you owe money when a person either did not have the account or it was a paid in full.. This company is a scam”

Popularity was registered on June 5th, 2009 by a privacy company through the registrar.

According to SimilarWeb, reflected a global rank of 1,092,177 with a US rank of 221,423 as of April 8th, 2019.

Also disclosed in the market intelligence report would be how ConvergentUSA reflects a category rank of 22,494 and how they are allegedly headquartered out of Atlanta, GA, USA.

Convergent Outsourcing Complaints

Convergent Outsourcing has received numerous consumer complaints which allege that Convergent Outsourcing is in violation of the Fair Debt Collection Practices Act (FDCPA).

These violations include improper contact or sharing of information and threatening to take actions which cannot be legally taken.

Some of these complaints can be found at Lemberglaw.

Convergent Outsourcing Scam Conclusion

Convergent Outsourcing, like most debt collection agencies, reflects a revolting collection of enraged consumer complaints which allege that Convergent Outsourcing is nothing more than a scam.

Supposedly violating the Fair Debt Collection Practices Act, Convergent Outsourcing has quite a bit of accusations to address and consumer complaints to reconcile before we can begin to believe that Convergent Outsourcing is trustworthy.

If you have been contacted by Convergent Outsourcing, make sure to conduct research into your credit history prior to giving their operation a penny, chances are it may be an old collection or possibly a non-existent one – which has been reported.

Outcome: Convergent Outsourcing is NOT Trustworthy!

Blacklisted Site:

We invite you to share any relevant insight, feedback or experiences you may have below!


  1. C.S.

    I received a letter from them at my mother’s address. I haven’t used this address for at least 11 years. They said my Cox cable account was sent to them. I still have service through that company! Have had for a few years now. Complete SCAM !! No question.

  2. Fred Ross

    I received a letter andfrom Convergent saying I owed Dish Network $148.27 and my Dish service was terminated 15 months ago when they would not provide me with service. My Dish account was always paid on time and in full. I have filed a Fraud report with Washington Attorney General and reported Both Dish and Cionvergent to the FCC and the Fair Trade Commission. Not only is Convergent not trustworthy they are in Fact criminals.

  3. Robert

    I received a notice from them stating I owe $3,334.26 to Verizon Wireless, but I’ve never had an account with Verizon Wireless. Obviously a scam operating through the US Postal Service. What are the Feds going to think about this?

    • Robert

      I was the one who wrote this, and would like to retract it. After thinking about it, I decided to check if I have been a victim of identity theft and went to my bank to check my credit score. Turns out Verizon issued an account to someone in Brooklyn using my name and let the bill go unpaid for ten years, then submitted collection for the bill to Convergent. It’s the weekend, so I will have to wait until Monday to deal with this.

  4. Anonymous

    I just received a letter from this company saying I owe $571.59 to verizon wireless that can be settled for $228.64. I had a verizon cable bill that I didn’t pay but that was in my mid 20s. I’m now 41 and my credit is clean. This bill was well over 7 years ago and it was verizon fios not wireless. Is this a scam?

  5. Danny Miller

    I received a collection from Convergent for $3,243.13. They turned it over for collection from Verizon Wireless with which we have never had an account Furthermore, it is in my husband’s name….., he is deceased!!!!This is a scam for sure!

  6. Naomi

    I got a letter from them saying I owe $400. 00 to Fingerhut. I have an account with Fingerhut. My balance is $0.00 and I have a $600.00 credit limit. This Convergence letter is full of it!

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