Nelnet Student Loans Review – Trustworthy or Fraudulent?

Nelnet Student Loans, hosted at, is one of the largest purveyors of student loan servicing within the United States. Being contracted with the United States Department of Education, Nelnet has been a thriving loan servicing company that has expanded their operation to over 50 subsidiaries within the 39 years of their existence.

To learn more regarding Nelnet Student Loans, we invite you to continue reading our unbiased review that is based upon investigative research and verified community feedback.

What does Nelnet Student Loans Do?

Nelnet Student Loans provides educational services in loan servicing, payment processing, education planning, and asset management.

While Nelnet Student Loans is mostly known in relation to college students, their corporation currently assists more than 5 million borrowers that range from K-12 schools, colleges and universities.

Functioning as a student loan servicer, Nelnet is the company in which student loans are paid towards. Before repayment begins, each borrower is assigned a servicer which likely is associated with Nelnet or one of their many subsidiaries.

Due to the nature of their business, Nelnet Student Loans is not popular amongst loan applicants or borrowers.

How does Nelnet Student Loans Work?

It is important to understand that Nelnet does not provide loans to potential borrowers, instead they are a loan servicing company that is contracted with the government to provide loan services.

Among some of the services rendered by Nelnet Student Loans would be:

  • Direct the transfer of student loans
  • Accept and apply payments of student loans
  • Seek and settle repayment from defaulted loans
  • Contact credit agencies to report payments that are past due
  • Offer student loan programs such as deferment, forbearance, and forgiveness

Community Feedback possesses a large quantity of subsidiaries so it came to no surprised that in the footer of their site that it disclosed that their platform was owned and operated by Nelnet, Inc and Affiliates. Affiliates meaning their other countless subsidiaries that they have created over the years to further expand their loan servicing operation.

With this in mind, most of the community feedback you’ll encounter regarding Nelnet Student Loans will come up with different subsidiaries but as a whole they all relate to Nelnet Student Loans.

Perhaps the biggest compilation of user reviews we found relating to Nelnet Student Loans would be at the Better Business Bureau.

One of their main subsidiaries known as Netnet-National Educational Loan Network has racked up an appalling volume of negative reviews and customer complaints. In fact, 92% of the customer review rating relating to Nelnet are negative while over 500 complaints have been filed against them over the past few years alone.

Other domains such as Credit Karma, Yelp and Pissed Consumer go on to reflect hundreds of reviews from past and present borrowers associated with Nelnet Student Loans.

As you can imagine, most of the reviews regarding their experiences with Nelnet Student Loans is unsatisfactory.

Contacting Nelnet Student Loans

As we’ve touched upon, Nelnet Student Loans possesses over 50 subsidiaries which means there are no shortage of communication channels available to those who are looking to connect with their company.

Below are a handful of available communication methods available for those looking to touch base with Nelnet Student Loans:

General Inquiries


P.O. Box 82561

Lincoln, NE 68501-2561

Fax: 877.402.5816

Inquiries Relating to Bankruptcy Claims


3015 South Parker Rd, Suite #400

Aurora, CO 80014-2904

Fax: 303.696.5518

Inquiries Relating to Loan Discharge or Student Loan Forgiveness


Attention: Claims

P.O. Box 17460

Denver, CO 80217-7460

Fax: 303.696.5518

Inquiries Relating to Deferment, Forbearance, Repayment, or Enrollment Status


Attention: Enrollment Processing

P.O. Box 82565

Lincoln, NE 68501-2561

Fax: 866.545.9196

Social Media

  • Twitter
  • LinkedIn
  • Facebook

Are you having a difficult time finding a resolution with Nelnet Student Loans, or believe that their customer support service is beating-around-the-bush, you do have these options available to you:

The Federal Trade Commission

Federal Trade Commission

Consumer Response Center

600 Pennsylvania Avenue, NW

Washington, DC 20580


The Federal Student Aid Ombudsman

Telephone: (1) 877-577-2575

U.S. Department of Education

U.S. Department of Education

Federal Student Aid Information Center

P.O. Box 84

Washington, DC 20044-0084

Telephone: (1) 800-730-8913

Nelnet Student Loans Review

Despite the excessive volume of negative feedback relating to Nelnet Student Loans, their operation appears legitimate and has been contracted by the government for many years now.

Given the fact that they are a loan servicing company, it is expected that their corporation would receive more negative than positive feedback.

Before you go on accusing Nelnet Student Loans of being a scam, we encourage you to exercise their contact methods above to reach a peaceful resolution.

If worse comes to worst, many past borrowers appear to be able to effectively connect with their corporation through the Better Business Bureau.

Do you have any experience to share regarding Nelnet Student Loans? Please feel free to leave a comment below sharing any insight and feedback you may have!

1 Comment

  1. Beta

    Nelnet is the biggest scam ever I experienced! I apply for income driven service and sent all required documents. I called them and they said they need two certified letters as well. I’ve already spent $30 dollars to send all documents out
    . They are thieves with Betsy DeVos on the top who made millions of dollars to be a Education Secretary. We should demand a criminal investigation of that scam bag.

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