Bicycle Hero Review – (2019 Feedback Included)

Bicycle Hero (BicycleHero.com) is an interesting bicycle distribution network that claims to have been established back in 1998.

According to their site, they have 2 continental warehouses and 13 direct distribution networks nested through the United States, Taiwan, EU and Japan.

Supporting a wide assortment of bicycles, bicycle apparel and accessories, Bicycle Hero presents their platform as your one-stop shop for all things related to bicycles.

To learn why some consumers are asserting Bicycle Hero to be a scam while learning more regarding the ins and outs associated with Bicycle Hero we invite you to read our unbiased review.

What is Bicycle Hero?

Bicycle Hero claims to be a 110% authentic and genuine bicycle distribution network.

Offering flat shipping rates of $6.89 or free shipping on orders over $100, Bicycle Hero supports hundreds of bicycles accessories, tools, replacement parts, bicycles and cycling attire.

Among the category of supported bike and bicycle frames would be as followed:

• Cyclocross bike
• Fat bike
• Folding bike
• Hybrid/school bikes
• Kids bikes
• Mountain bikes
• Road bikes
• Touring bikes
• Track Fixie bike
• Triathlon bike

In addition, Bicycle Hero offers 24 categories for different bicycle accessories such as brake components, handlebars, and pedals to name a few.

Bicycle Hero promotes the concept that they offer over 500 brands in relation to the cycling industry although according to customer feedback this concept is under scrutiny for providing inferior or knock-offs.

Who is Behind Bicycle Hero?

According to the Terms and Conditions of BicycleHero.com, SewoongINT, Inc. actively operates their site.

Originating out of South Korea, Bicycle Hero provides the following company details on their About Us page:

Online Business Office

Sewoong International
3# Sewoong BD 536 Bakdaldong
Manangu Anyangsi
Gyeonggide 14004
South Korea

Telephone: +82-31-443-0530
Fax: +82-31-443-0531
Email: sales@bicyclehero.com
Hours: Monday through Friday 09:30 – 17:30 GMT +9

USA Warehouse

P&C Commerce Inc
17806 S. Main Street
Carson, CA 90745
United States

(According to a Google Maps search, P&C Commerce Inc. has been permanently closed).

Bike Manufacturing Factory

Duk idog 1240
IIsan Donggu Gyeongido
South Korea

To add, the email address support@bicyclehero.com is recommended for consumers with inquiries.

Bicycle Hero Reviews

During the time of writing this review, Bicycle Hero reflected a strong score of negative reviews across the net.

Take for instance the 33 reviews shared at TrustPilot regarding BicycleHero.

Reflecting a 2 out of 5 star rating over 75% of the reviews detailed at TrustPilot report bad experiences.

Shared below are a few of the most relevant reviews we have found:

“5 weeks to deliver. wrong tracking information=no result on track with order, transmitter without chest strap, transmitter without bluetooth”

“I payed £50 for components didn’t receive them for 30 days, resulting in me emailing them.They where overwhelmingly sorry and gave me 10 percent off my next buy.NO REFUND! SCAM stay away from these con-men.”

“Most important consideration for purchase from a marketer is not the lowest price, it is the after-sale support. These people are my ‘Hero’ as my Hornit’s horn malfunctioned a couple weeks after purchase. Replacements were sent immediately, thank you!”

A couple more positive reviews can be found at TrustPilot but the legitimacy of those reviews are still under evaluation and originate from skimpy reviews from first-time reviewers.

BicycleHero.com Complaints

Both negative and positive user experiences can be found at Reviews.io.

According to their platform, the average delivery time takes over 7 days while 29% of consumers reported that Bicycle Hero did not deliver their products when promised.

“Very good packaging. Item arrived as described. Shipping to USA took almost three weeks.”

“I received my item, however the item which was send was the wrong color. I am still waiting for the correct item to be shipped. Also, while waiting for my order to arrive, the tracking feature on your website did not work. After clicking the tracking link, a page with useless text would appear instead of the expected order tracking page.”

As a whole the reviews left by consumers at Reviews.io reflect a much better outlook and consumer experiences than the ones shared at TrustPilot.

Domain Insight

BicycleHero.com was registered by the entity Parksungmin on March 12th, 2009 through the Gabia, Inc. registrar.

According to SimilarWeb, BicycleHero.com reflected a global rank of 866,966 with a US rank of 577,517 as of May 14th, 2019.

Despite supporting over 52,000 monthly visitors, Bicycle Hero reflected a 20.73% decrease with incoming visitor traffic from March 2019 to April 2019.

Can Bicycle Hero be Trusted?

Bicycle Hero appears to be a hit or miss amongst consumers across various demographics.

Given the reoccurring pattern of consumer complaints and the general lack of transparency regarding Bicycle Hero’s USA based warehouses we do not feel Bicycle Hero is trustworthy.

Bicycle Hero Review Conclusion

Bicycle Hero may be able to provide you with the cycling inventory that you need, however, you need to decide for yourself whether risking your hard-earned money is worth the hassle or risk.

As we have pointed out, there are some discrepancies regarding Bicycle Hero such as multiple grammatical errors on their site, lack of corporate transparency and many complaints.

With this in mind, we do not feel that Bicycle Hero should serve as your one-stop shop for all things bicycles.

Before entrusting your hard-earned money, time and faith with an online marketplace make sure to conduct research and if you have been scammed make sure to request a chargeback as quickly as possible with your financial institution.

Outcome: We do not feel Bicycle Hero can be trusted.

Blacklisted Site: BicycleHero.com

We invite you to share any insight, experiences or feedback you may have below!